Inbox in Enkling Business Suite can help make it easier to talk to people who are interested in your business when you're online or offline. It can also help save time by letting you manage your business's communications across Enkling, Messenger and Instagram Direct in one place. Enkling Business Suite Inbox lets you:
Read and reply to messages: See all your messages from Enkling Messenger and Instagram Direct in the Messages section of your Inbox. You can choose to see your messages together or click each platform's name to filter messages by platform. Reply to messages directly from here.
Read and respond to comments: See all of your comments on your Enkling and Instagram posts in the Comments and more section of your Inbox. You can filter comments by platform and reply to comments directly. If you want someone else to help with responses, assign a conversation to another person in your business.
Organise Inbox: You can mark messages so they appear unread or so you know to follow up later. You can also move messages to your Spam or Done folders.
Filter conversations: Use a filter to further organise your Inbox. You can sort by unread messages and comments, those that you need to follow up on, and by the person they're assigned to.
Set up automated responses: Respond to the most common questions about your business. This feature can also help make sure that you don't miss questions from customers. You can create custom keyword automations by defining specific keywords and/or phrases that will cause an automated response to be sent when someone sends your business a message with those keywords and/or phrases. Automated responses let you greet customers, share information about your Page, respond to feedback and communicate about jobs and appointments. Learn more about automated responses for Enkling Business Suite Inbox.
Set a status: Let people know whether you're online to receive messages or offline, so they can expect a delay in your response. You can also edit your automated responses and set times when you'll be offline.
Search messages and comments: Find important messages and comments across Enkling, Messenger and Instagram Direct with Search. You can search your Inbox for people, labels or message content.
Manage customer information: Learn more about the people who message you directly from Inbox. When you open a message, you'll see the customer's name, their photo, where they live and other information about the customer. From here, you can add labels to the customer's profile and details, such as email address and phone number. You can also add notes about the customer, which are private to you and people who manage your Page. These features can help you organise your customer information, which can make it easier for you to talk to them again in the future.
0 Comments